Staff Code of Conduct

Welcome to the CORE MMA staff team. We're excited to have you onboard and helping our customers acheiving their martial arts, health and fitness goals. If you need help or have any questions or suggestions please contact Carlo on 027 206 5295 or Samuel on 022 672 2581.

Code of Conduct

1. Staff members are to follow and reinforce house rules at all times when working in the gym. See link below for gym rules.
   https://www.coremma.co.nz/gym-rules
2. Staff members are expected to follow and promote the correct gym ettiquette, code of conduct and best practices. Staff will maintain a high level of hygiene and presentation at all times while working, including wearing clean and appropriate uniform, taking care of body odour, controlling excessive sweating and just general self care.
3. Staff members are to act and behave in a professional manner at all times. This means speaking to colleagues, clients and members with respect.
4. All disputes or disagreements between staff members are to be handled with a management representative present and are not to be carried out in the presence of any members.
5. All equipment is to be returned to its rightful place after use, even if the staff member didn't find it where it belongs, and cleaned if required.
6. All clients are to have appropriate memberships which entitle them to use of the gym area. If the client does not have a membership, they are required to pay the casual rate for entry. For contractors, the failure to enforce this will result in the facility invoicing you for that clients session.
7. If you come across broken equipment please notify gym management by word of mouth, email or text.
8. Staff members are expected to hold themselves to their highest standard and will operate in a professional manner that does not damage the reputation of the gym. Staff will not operate business in and unlawful on underhanded manner at anytime, including bringing in non-members or participating in the sale of any unlawful substances.
9. Staff members are not permitted to perform their duties while under the influence of any drugs or alcohol.
10. If you are sick, you need to take appropriate precautions to reduce the chance of spreading the virus or infection. Staff are to follow and uphold the gym's Health & Safety policies as well as our return to play guide at all times.
11. Staff members are not to disturb other trainers while training clients or question their training method openly in front of clients, unless the trainer and/or client is at immediate danger or risk to injury.
12. Staff members are to acknowledge the gym has permanent surveillance footage which may be used or reviewed at any time at managements discretion. Staff accept this as a condition of their workplace.
13. Staff are to respect clients personal information and confidentiality, and will not access this information without a direct business need.